CONTACT US
KOMAS Ltd.
Ostravska 33
Opava-Komarov
747 70

tel: +420 553 607 300
tel: +420 553 794 777
fax: +420 553 794 108
fax: +420 553 607 365

e-mail form


Customer’s satisfaction evaluation form

Please complete only if you are an end-customer or distributor of the Komas company.


A. Who are you
  end-customer
salesman / distributor
name:
firm name:
address of company:
e-mail:
B. Please select the range of products you are going to evaluate
product range: parts for automotive industry
fittings
pressed pieces for electrical industry
C. Select an answer which best matches your opinion. The answers are optional. Select only those questions you want to answer.
Services provided
1. Technical support / consulting: excellent
very good
good
satisfactory
unsatisfactory
2. Contactability by phone: excellent
very good
good
satisfactory
unsatisfactory
3. Contactability by fax: excellent
very good
good
satisfactory
unsatisfactory
4. Contactability – other: excellent
very good
good
satisfactory
unsatisfactory
5. Comportment / ability to conduct negotiation: excellent
very good
good
satisfactory
unsatisfactory
6. Response time from initial inquiry, message: excellent
very good
good
satisfactory
unsatisfactory
Deliveries
7. Keeping delivery time: excellent
very good
good
satisfactory
unsatisfactory
8. Quality of supplied goods: excellent
very good
good
satisfactory
unsatisfactory
Prices
9. Prices correspond to competitors': excellent
very good
good
satisfactory
unsatisfactory
10. Are they lower than usual prices? excellent
very good
good
satisfactory
unsatisfactory
11. Prices reflect quality: excellent
very good
good
satisfactory
unsatisfactory
Accompanying documentation
12. Documentation delivered on time: excellent
very good
good
satisfactory
unsatisfactory
13. Technical information: excellent
very good
good
satisfactory
unsatisfactory
Product
14. Satisfaction with usage of product: excellent
very good
good
satisfactory
unsatisfactory
Further specification of product
15. Functionality: excellent
very good
good
satisfactory
unsatisfactory
16. Strength: excellent
very good
good
satisfactory
unsatisfactory
17. Design: excellent
very good
good
satisfactory
unsatisfactory
18. Quality: excellent
very good
good
satisfactory
unsatisfactory
Supplement & comments (not obligatory)
D. Select 5 of the 13 given criteria which you consider the most important when choosing your supplier and order them starting with the most important. Selection is optional – you can choose from 0 to 5 criteria.
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E. Are there any further remarks or comments you would like to make? Optional.